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FAQ
Common questions
Quick answers to the things patients and providers ask most.
How do I create an account?
Visit the registration page, enter your name, email, and a secure password (at least 8 characters). You can optionally add your phone number and date of birth. Once registered, sign in to access your patient dashboard.
How do medication reminders work?
When you add a medication, set your dose schedule times. Quina sends automated reminders via email, SMS, or push notification before each dose. You can configure which notification channels you receive in Settings > Notifications.
How do I book an appointment?
From your patient dashboard, click "Book Appointment," choose a provider, select an available time slot, and pick your visit type (in-person or virtual). You'll receive automated reminders before your appointment.
How do I reset my password?
On the sign-in page, click "Forgot password" to receive a reset link by email. Follow the link to set a new password. If you don't receive the email, check your spam folder or contact support.
Who can see my health data?
Only providers you explicitly grant consent to can view your medications, journal entries, and appointments. You can manage connected providers and revoke access at any time from Settings > Connected Providers.
How does care team coordination work?
When multiple providers are connected to your account, they can see shared records, coordinate on care plans, and hand off care seamlessly. All sharing is consent-based — you control who has access.
Browse by topic
Find help for specific features and common tasks.
Account & Login
- •Creating a new account
- •Resetting your password
- •Updating profile information
- •Deleting your account
Medications
- •Adding or editing a medication
- •Setting up dose reminders
- •Logging missed or skipped doses
- •Understanding adherence stats
Appointments
- •Booking a new appointment
- •Rescheduling or canceling
- •Virtual visit setup
- •Provider availability issues
Privacy & Security
- •Managing provider consent
- •Revoking data access
- •Understanding data encryption
- •Requesting data export
Still need help?
Our documentation has step-by-step guides, feature walkthroughs, and troubleshooting tips.